Refunds & Returns Policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
We ask you kindly to read this Terms and Conditions before you are using our website or using our service. If you make a purchase on SmollMart Site, you agree to accept these Terms and Conditions. The SmollMart site is only allow to use by people for private using. This website belongs to SmollMart Company. To copy or change something or parts from the site is not allowed. The persons who use the service on the SmollMart website has to be adult (older than 18 years).The SmollMart website is a service page in the way of several products collections.
We are listing very interesting products in which you could be interested in. Our further service is to handle the buying formalities for you as a mediator. By using the SmollMart Website to buy products and/or services, you authorise SmollMart Company to act as your representative during the process of comparison between the dealer and you. SmollMart will make the payment for that products or services in your name and on your behalf, as required. Accordingly, SmollMart will charge you with a service fee, depending on the product you was chosen for. Where you provide us with the details of your credit card or debit card to make buying, you authorise SmollMart Company to use these details to make the buying on your behalf.
When payment is made in this way by us on your behalf, you will immediately receive a confirmation of your order. SmollMart makes the buying on your behalf and your contract will be subject to the seller’s terms and conditions, which could limit or exclude liability to you. Please never give an order to us if you are not agreeing even with the seller’s information. If there are any question contact us for help. Prices are confirmed at the final step of the booking path at the point when you click “Buy now”, at this moment you gave the order to handle the buying for you. The price you saw while the access of buying include the charge of SmollMart service including the local and present tax of this service. For the possibly tax on imported products or custom is the seller and you as the customer of them responsible. Usually the shipping is free but it is also depending on the shipping conditions of the seller.
The service of SmollMart is done in the moment of fully payment and order by SmollMart in behalf of you. It will proved by electronic conformation of SmollMart. For the quality, descriptions pictures, lost shipments or any other condition of the product SmollMart takes no responsibility. Returns, cancellations, withdrawals, paybacks has to be solved with the seller it self and their terms and conditions. Return addresses are strictly the seller address.Go to Homepage